398pkr Privacy Policy

398pkr collects personal data through several channels: directly from you when you register or use the platform, automatically through your use of the website, and in limited cases from trusted third-party sources such as payment processors and identity verification providers. The categories of data we collect are described below.

398pkr processes your personal data only for specific, legitimate purposes. We rely on one or more of the following legal bases for each processing activity: performance of a contract (your account agreement with us), compliance with a legal obligation, our legitimate business interests, or your explicit consent where required.

• Account Management: To create, maintain, verify, and administer your 398pkr player account, including identity verification (KYC) and age verification (21+ compliance).
• Transaction Processing: To process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, USDT TRC20, and SadaPay, and to maintain accurate financial records of all transactions.
• Platform Delivery: To provide access to cricket betting, live casino, slot games, Hi-Lo, fishing games, and all other services available on the 398pkr platform.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and other prohibited conduct outlined in our Terms & Conditions.
• Regulatory Compliance: To meet our obligations under applicable anti-money laundering (AML) laws and responsible gaming requirements, including maintaining records as required by law.
• Customer Support: To respond to your queries, resolve disputes, and provide assistance through live chat, email, and other support channels.
• Platform Improvement: To analyse usage patterns, conduct internal research, and improve the features, performance, and user experience of the 398pkr platform.
• Marketing Communications: Where you have opted in, to send you promotional offers, bonuses, and updates about 398pkr. You may opt out of marketing communications at any time.

398pkr does not sell, rent, or otherwise transfer your personal information to third parties for their own marketing or commercial use. We may share your data only in the limited circumstances described below, and always subject to appropriate contractual safeguards.

• Payment Processors: We share necessary financial data with JazzCash, EasyPaisa, HBL, UBL, SadaPay, and USDT TRC20 network processors solely to facilitate deposit and withdrawal transactions on your behalf.
• Identity Verification Providers: We may engage third-party KYC service providers to verify your identity and age. These providers process your identity documents under strict data processing agreements.
• Game Software Providers: Third-party game studios providing games on the 398pkr platform may receive anonymised or session-specific technical data necessary to deliver their gaming content. They do not receive your identity or financial data.
• Legal & Regulatory Authorities: 398pkr may disclose your personal data to law enforcement agencies, regulators, or courts where required by applicable law, a valid legal order, or where we believe disclosure is necessary to protect the rights and safety of 398pkr, its players, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of 398pkr's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

398pkr uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the platform effectively, remember your preferences, and understand how players interact with the site. A cookie is a small text file stored on your device when you visit a website. Cookies do not contain viruses and cannot access other data stored on your device.

• Essential Cookies: Required for the platform to function. These include session management cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Analytics Cookies: Used to collect anonymised data about how visitors use the 398pkr platform, including which pages are most visited and how long sessions last. This data helps us improve the platform experience over time.
• Preference Cookies: Remember your settings such as language preference, display settings, and notification choices so you do not need to re-configure them on each visit.
• Marketing Cookies: Only set where you have given explicit consent. These help us measure the effectiveness of promotional campaigns. You may withdraw consent at any time through your browser settings.

You can control and delete cookies through your browser settings at any time. Please note that disabling essential cookies will affect your ability to use core 398pkr platform features including account login and game access.

398pkr takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. Our security infrastructure is designed to meet industry standards appropriate for an online gaming platform serving users across Pakistan.

• All data transmitted between your browser or app and 398pkr servers is protected using TLS (Transport Layer Security) encryption.
• Account passwords are stored using strong one-way cryptographic hashing algorithms. Our staff cannot view your password in plain text.
• Access to personal data within 398pkr is restricted on a need-to-know basis. Internal access controls are reviewed regularly.
• Our servers and infrastructure undergo regular security assessments and penetration testing to identify and remediate vulnerabilities.
• We maintain incident response procedures. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected users promptly and take immediate remedial action.

While 398pkr implements robust security measures, no online system can guarantee absolute security. We encourage all players to use a strong, unique password for their 398pkr account and to enable two-factor authentication (2FA) from their account settings.

398pkr retains your personal data only for as long as is necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The retention periods below reflect our current data management practices.

• Active Account Data: Retained for the full duration of your account being active on the 398pkr platform, plus a minimum period of five years following account closure to meet AML record-keeping obligations.
• Transaction Records: Financial transaction records are retained for a minimum of five years from the date of the transaction in accordance with applicable financial regulations.
• KYC Documents: Identity verification documents are retained for five years from the date of verification or account closure, whichever is later.
• Support Communications: Live chat transcripts and email correspondence are retained for three years from the date of the interaction.
• Analytics Data: Anonymised usage and analytics data may be retained for up to three years for platform improvement purposes.
• Responsible Gaming Records: Self-exclusion and problem gaming support records are retained for a minimum of five years to ensure we do not inadvertently re-register excluded players.

When your data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with your identity.

As a 398pkr player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact the 398pkr support team via live chat or by email at [email protected]. We will respond to all valid requests within 30 calendar days.

398pkr operates a strict minimum age policy. The platform is intended exclusively for persons aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is conducted during the registration process, and 398pkr reserves the right to request supporting identity documentation (such as a CNIC or passport) at any time to confirm a player's age.

If 398pkr becomes aware that personal data has been collected from a person under the age of 21, we will take immediate action to close the relevant account, refund any deposits in accordance with our responsible gaming obligations, and securely delete all personal data associated with that account.

398pkr reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When we make material changes to this policy, we will notify registered players via a prominent notice on the platform or by email to the address registered on your account.

The updated Privacy Policy will be published on this page with a revised effective date. Your continued use of the 398pkr platform following the publication of any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we are protecting your data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 398pkr handles your personal data, please do not hesitate to get in touch with our team. We are committed to addressing all privacy-related enquiries promptly and transparently.

• Live Chat: Available 24/7 directly on the 398pkr platform. This is the fastest way to reach our support team for urgent privacy concerns.
• Email: You can write to us at [email protected] for non-urgent privacy enquiries or formal data subject access requests. We aim to respond to all email enquiries within 24 hours.

When submitting a data access or deletion request by email, please include your registered account username and a brief description of your request so that we can verify your identity and process your request as efficiently as possible.